Visit us for face-to-face assistance and pick up brochures and maps. We provide personalised assistance also through phone services and by e-mail.

Helsinki Tourist Information Office, Aleksanterinkatu 24:
Opening hours 15.9.2025-14.5.2026
Mon-Fri 9:30–17:00
Sat-Sun & public holidays 10–16

Telephone service:
+358 (0)9 3101 3300
Until 14.5.2026
Mon–Sat 9:00–16:00
Sun closed

From 15.5.2026
Mon–Sun 9:00–16:00

Call charge: normal call rate

Exceptional opening hours:
11.5.2026 Due to a change of telephone operator, temporary interruptions to the telephone service may occur. The phone service will be available again as soon as possible. We apologize for any inconvenience.

14.5.2026 On Ascension Day the telephone service is open 9:00–16:00

E-mail:
helsinki.touristinfo(at)hel.fi

Virtual assistant Lokki: Service open on the MyHelsinki.fi website.

During the summer season (June-August) Helsinki Helpers are meeting & greeting visitors in the city center and at the harbors.

Accessibility at Helsinki Tourist Information Office
The Tourist Information Office on Aleksanterinkatu 24 is located in a heritage-protected building, which has an effect on accessibility.

There are stairs leading to the entrance and a threshold right after the inner door to the office. The threshold is marked with floor marking tape.

There are seats inside the office.

Transportation: The main office can be reached by taxi. The nearest public transportation stops are about 100 metres away.

More information about us and our services here.