Visit us for face-to-face assistance and pick up brochures and maps. We provide personalised assistance also through phone services and by e-mail.

Helsinki Tourist Information Office, Aleksanterinkatu 24:
Opening hours until 14.5.2026
Mon-Fri 9:30–17:00
Sat-Sun & public holidays 10–16

Opening hours from 15.5.2026
Mon-Fri 9:00–17:30
Sun & public holidays 9:00–16:00

Telephone service:
+358 (0)9 3101 3300
Until 14.5.2026
Mon–Sat 9:00–16:00
Sun closed

From 15.5.2026
Mon–Sun 9:00–16:00

Call charge: normal call rate

Exceptional opening hours:
14.5.2026 On Ascension Day the telephone service is open 9:00–16:00

E-mail:
helsinki.touristinfo(at)hel.fi

Virtual assistant Lokki: Service open on the MyHelsinki.fi website.

During the summer season (June-August) Helsinki Helpers are meeting & greeting visitors in the city center and at the harbors.

Accessibility at Helsinki Tourist Information Office
The Tourist Information Office on Aleksanterinkatu 24 is located in a heritage-protected building, which has an effect on accessibility.

There are stairs leading to the entrance and a threshold right after the inner door to the office. The threshold is marked with floor marking tape.

There are seats inside the office.

Transportation: The main office can be reached by taxi. The nearest public transportation stops are about 100 metres away.

More information about us and our services here.