Visit us for face-to-face assistance and pick up brochures and maps. We provide personalised assistance also through phone services and by e-mail.

Helsinki Tourist Information Office, Aleksanterinkatu 24:

Opening hours 15.9.2025-14.5.2026
Mon-Fri 9.30-17.00
Sat-Sun & public holidays 10-16

Telephone service:
+358 (0)9 3101 3300
Mon-Sat 9.00-16.00
Sun closed

E-mail:
helsinki.touristinfo(at)hel.fi

Virtual assistant Lokki: Service open on the MyHelsinki.fi website.

During the summer season (June-August) Helsinki Helpers are meeting & greeting visitors in the city center and at the harbors.

Accessibility at Helsinki Tourist Information Office
The Tourist Information Office on Aleksanterinkatu 24 is located in a heritage-protected building, which has an effect on accessibility.

There are stairs leading to the entrance and a threshold right after the inner door to the office. The threshold is marked with floor marking tape.

There are seats inside the office.

Transportation: The main office can be reached by taxi. The nearest public transportation stops are about 100 m away.

More information about us and our services here.